ROSEBURG, OR, June 6, 2014
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries, announced today that it will be establishing is newest Base Camp office at The Inkwell at Crescent Village, located at 2911 Tennyson Avenue, Eugene, OR.
The 5-story Inkwell building is approximately 37,000 square feet of mixed-used office and retail space. The building boasts LEED Platinum certification by the U.S. Green Building Council and integrates best-in-class strategies and practices for sustainable design, promoting conservation of water, energy, and a reduced environmental impact while enhancing the community. Named Base Camp 2, FCR will occupy approximately 4,000 square feet of the existing office space to support its rapidly expanding business.
Headquartered in Roseburg, where its Base Camp I is located, FCR will use its new Eugene Base Camp 2 offices as a gathering space for client visits, strategic planning, company meetings and events and as a regional office site for some employees. The new office space provides the company and its clients direct and easy access to the Eugene Airport and Interstate 5 Highway. “We are excited about the possibilities of expanding our operations further into the Eugene area and anticipate this space will become an integral part of our business operations and continued growth,” said Matthew Achak, President of First Call Resolution. “ FCR’s robust growth has made possible the addition of this new facility and we anticipate the grand opening to be approximately July 1st of this year.”
“We believe the Base Camp concept is ahead of its time and a uniquely strategic concept that more and more forward leaning companies will be embracing in years to come,” said John Stadter, CEO. “The idea revolves around building centrally and strategically located facilities which serve as not only gathering place for clients and colleagues to come together in geographically convenient locations, but also a new managerial model which allows our operational team to be completely mobile, engaged across all sites, and less centralized, thus creating a single cohesive team working towards a unifying common goal.”
With facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and now Eugene, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 60 clients and 1,000 employees, FCR maintains 5 contact centers across Oregon and a business development office in Seattle.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. FCR’s mission is to be the most respected and disruptive outsourcing provider in the industry.