FCR Announces Plans For Newest Call Center in Montana


EUGENE, OR – November 16, 2018

FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has selected the town of Butte, Montana as the site for its next contact center in the United States. FCR plans to open the new location in the Spring of 2019.

Butte, Montana
Butte, Montana

FCR currently operates six contact centers in the state of Oregon and one center in Montana. The company opened its first contact center in Montana in June of 2017 in Great Falls, which now employs more than 250 colleagues and has plans for further expansion in 2019. FCR similarly plans to bring as many as 350 new jobs to Butte. The company will offer customer service and technical support jobs answering telephone calls, emails, text messages, and social media communications for a variety of companies and industries, as well as Supervisory and Management positions.

“We are excited about FCR’s continued growth and expansion into Montana. We’re really looking forward to being a part of the community and to bringing good jobs with benefits to the town of Butte,” said Katheryn Carnahan, President of FCR.

John Stadter, Chairman and Co-founder of FCR, added, “We’ve been very successful operating in small to mid-size communities in Oregon and Montana – most recently in Great Falls – and we’re really looking forward to continuing that success here in Butte.”

“We have created so many great careers in our other locations and we expect to continue that success and progress in Butte,” said Matthew Achak, CEO and Co-founder of FCR. “Our colleagues work with some of the best and well-known companies across the country, and we can’t wait to show them all what the town of Butte has to offer.”

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, FCR has built a new class of high-quality contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 1,800 colleagues across seven contact center facilities in the United States. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.