EUGENE, Ore., December 19, 2019 – FCR, the premier provider of customer experience and business process solutions, announced today that it has promoted Scott Fessler to the position of Vice President of Operations.
“Scott has a great combination of strong operational skills, and a genuine focus on collaboration, culture, and development of his teams. After working for a variety of large organizations, he truly appreciates our company culture and the communities that we operate within,” said Katheryn Carnahan, Chief Operations Officer for FCR. She added, “We are excited for Scott to step into his new role, and we’re confident this promotion will enable our operations leadership team to focus even more on serving our colleagues and our clients.”
Mr. Fessler joined FCR in 2018 as the Site Director of FCR’s contact center in Grants Pass, OR. He was quickly promoted to Sr. Director of Operations and focused on the company’s Southern Oregon and Montana contact center operations. Prior to joining FCR, Mr. Fessler had successful tenures as the Vice President of Customer Care for North American Bancard and as the Director of Workforce Management for First Data Corporation.