FOR IMMEDIATE RELEASE
EUGENE, OR – May 30, 2019
FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has added Stephanie Marshall as the Director of its new contact center in Butte, Montana.
“We are very pleased to have Stephanie join our team,” said Ruth McCullen, COO for FCR. She added, “Stephanie brings many years of experience in organizational leadership and personnel management in the contact center environment. She has an in-depth understanding of the contact center industry and is passionate about serving both her colleagues and her community. We’re confident she will use her talents to help FCR become a great success in Butte.”
Prior to joining FCR, Ms. Marshall oversaw Montana State University’s Foundation call center, and also managed a large team for Stream International in Kalispell, Montana. She later went on to pursue leadership roles in local and state government, and most recently served as a Program Manager in the non-profit human services industry, overseeing housing and homeless services and youth empowerment programs. Ms. Marshall earned her Bachelor’s degree in Business Management from Montana State University in Bozeman.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, FCR has built a new class of high-quality contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues across seven contact center facilities in the United States. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.