FCR Assists Crucial To Win LiveHelpNow Customer Service Challenge


ROSEBURG, OR – May 12, 2016

FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has assisted one of its clients, Crucial, in winning the LiveHelpNow Challenge for Best Customer Service for the months of December of 2015, and January and February of 2016.

LiveHelpNow-body2-Press-ReleaseThe award is given in recognition of the efforts of Crucial’s global teams, including their North American online chat support services provided by FCR’s team in Oregon. Crucial and the FCR team earned LiveHelpNow’s Exceptional status, which was awarded to just 88 companies out of the more than 10,000 that competed in the challenge. The LiveHelpNow Challenge metric score is determined through an intelligent formula based on twelve different criteria that fall under the categories of customer survey results, resolution rates, operator effectiveness, and proactive service.

As a brand of Micron Technology, one of the largest memory manufacturers in the word, Crucial brings quality and expertise that has been built into new computers for more than 35 years. In 1998 the company developed what is now known as the Crucial Advisor™ tool, the first compatibility tool that has become the gold standard in the industry. The company has since expanded their product and service offerings internationally and released their System Scanner tool, which allows the consumer to instantly learn a wealth of information about their computer system with a simple scan, including information about memory and storage compatibility. Today Crucial’s mission is to transform system performance – and the user’s experience. The company continues to push innovation in the industry to new heights while maintaining the highest levels of quality and service.

“We’re so proud of the quality service our team has provided to Crucial’s customers,” said Katheryn Carnahan, COO of FCR. “Our team put in a tremendous amount of time and effort to meet Crucial’s high standards and to provide top-notch service to their customers. They worked really hard to improve in specific areas just to be a part of LiveHelpNow’s challenge and it’s really rewarding to see that hard work pay off.”

“Crucial is one of FCR’s greatest examples of success,” said Matthew Achak, President of FCR. “We’ve had an amazing working relationship with their company for years, which makes it even more satisfying when we are recognized for delivering  this level of quality for them and their customers.” He added, “Our goal is to provide the highest possible customer support quality for our clients, and we work exceptionally hard to deliver on this. The foundation of that relationship is built on trust, and at FCR our clients can trust us to deliver on what we promise.”