FCR Broadens International Footprint in the Philippines and Mexico

The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.  

EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico.

The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact center solutions, FCR provides remote support solutions using a wide network of Work from Home agents in Idaho, Wyoming, Michigan, North Carolina, Tennessee, and New Mexico for more than 80 clients. The company previously expanded its services internationally in 2017 and again in 2018, with entrances into Mexico and Poland.   

“We have always recognized the need to be a global company with a wide reach,” said Matthew Achak, President and co-founder of FCR. “As the world becomes more interconnected, many of our clients are already operating on a global scale and now we can offer solutions that will address all of their customers.” He added, “We are excited to enhance our capabilities in new countries like the Philippines and further expand our operations in Mexico. The future of FCR will be to continue to expand in small to mid-size US towns and cities as we continue to grow domestically. We’re taking our successful business model and company culture that has worked for us here in the US and exporting it around the globe so we can offer even more options to our clients.”

FCR has seen exponential growth domestically and internationally. Its services have been in high demand as the customer service industry and the labor market continually evolve. The company pivoted away from an on-premise model in March of 2020 in response to the global pandemic, moving most of its workforce to Work from Home positions.