FCR Narrows Search To Idaho For Newest Site Location


EUGENE, OR – May 30, 2019

FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has focused its search for their next contact center location to the state of Idaho. FCR is considering both the communities of Pocatello and Idaho Falls, as well as a few other small towns in Montana, for its next site and hopes to make a decision in late 2019, with a new site in place and operational by mid-2020.

“Now that our Butte, Montana center is nearly finished, and we are actively hiring colleagues for training classes and starting to fill that site, we need to start looking at our next location for FCR’s future growth and expansion,” said Matthew Achak, CEO and Co-Founder of FCR. He added, “There is so much demand right now from our existing as well as potential clients that we are already planning ahead to accommodate that need.”

Katheryn Carnahan, President of FCR, added, “Both Pocatello and Idaho Falls fit our model of bringing jobs to small and mid-sized communities, and both are similar in population size. Each community offers a unique profile of workforce demographics, city infrastructure, and economic development plans that are attractive to FCR. We will weigh our options with each city and then make the best decision for our company.”

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, FCR has built a new class of high-quality contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues across seven contact center facilities in the United States. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.