FCR Promotes Ruth McCullen and Bobby Herrera Into Key Roles


EUGENE, OR – April 29, 2019

FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotions today of Ruth McCullen and Bobby Herrera to key positions within the company.

Ruth McCullen

Ruth McCullen was promoted to the position of Chief Operations Officer. McCullen will continue to oversee all of Operations at FCR. As part of her new role, she will take on the responsibility for FCR’s Recruiting functions. McCullen joined FCR in July of 2016 as the Director of Client Analytics where she successfully implemented the Operations Reporting and Client Analytics team (ORCA). Prior to FCR, Ms. McCullen worked as a Senior Operations Manager in the Contact Center and Fraud Identity Team for Capital One. She earned her Bachelor’s degree in Business from Phoenix University and her MBA in HR Management at George Fox University.

“I am very pleased to announce the promotion of Ruth McCullen to the position of Chief Operations Officer,” said Katheryn Carnahan, President of FCR. “She has done an amazing job for us in the last year and a half in her role as the Vice President of Operational Excellence. Ruth has not only helped to improve our operations and processes, but she has brought a ‘one team’ philosophy to ensure the best possible service for our clients and a positive workplace for our colleagues.”

Bobby Herrera
Bobby Herrera

Bobby Herrera was promoted to the position of Senior Director of Operations. Herrera joined FCR as the Site Director of Veneta in December of 2017. Prior to joining FCR, Mr. Herrera worked as the Sr. Operations Manager for BPO providers Convergys and Firstsource, supporting multiple global service delivery teams in the finance, retail, and high tech industries.

“Bobby has done a fantastic job as the Site Director in Veneta,” said Carnahan. “He has a broad range of experience in the BPO and Contact Center industries, with over 12 years of experience in contact center operations, process improvement, and consumer services. Bobby brings a wealth of knowledge and experience with him and we will definitely benefit from both in his new role.”

Headquartered in Eugene, Oregon, with US contact center facilities in Oregon and Montana, and international locations in Poland, and Mexico, FCR has built a new class of high-quality contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues across seven contact center facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.