FCR Promotes Ruth McCullen to VP of Operational Excellence


EUGENE, OR – August 17, 2017

FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Ruth McCullen to the the position of Vice President of Operational Excellence. Ms. McCullen joined FCR in July of 2016 as the Director of Client Analytics.

Ruth McCullen

“Ruth has done an amazing job for us in the past year as the Director of Client Analytics,” said Katheryn Carnahan, President of FCR. “She has a broad range of experience in our industry that includes contact centers, business analysis, consulting, and sales. She is constantly focused on the success of FCR’s clients and their customers. In her new role as the VP of Operational Excellence, Ruth will be responsible for the overall health of our client programs and the oversight of our contact centers. She has brought out the very best in the people who work with her, and we’re confident she will continue that trend in the future.”

In her previous role as the Director of Client Analytics, Ms. McCullen successfully implemented the Operations Reporting and Client Analytics team (ORCA) at FCR. The ORCA team is responsible for providing FCR’s clients with valuable insights and data regarding their business, customers, and operations.  Prior to FCR, McCullen worked as a Senior Operations Manager in the Contact Center and Fraud Identity Team for Capital One. She earned her Bachelor’s degree in Business from Phoenix University and is currently completing her Master of Business Administration in HR Management at George Fox University.