ROSEBURG, OR – January 25, 2011
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions to the wireless, telecom, internet, health care, medical, merchant services, financial, travel, high tech, transportation, insurance and consumer products industries, officially revealed today their capability of managing corporate networking channels of communications through tools such as TwitterTM, Facebook™, LinkedIn™, Flickr™, as well as online blogs and message boards.
“There is an interesting evolution occurring in the traditional customer service / technical support help desk environment. We believe that the future of company-to-customer support involves not only providing traditional phone, web chat and email support, but also communications through social networking applications built primarily to facilitate this one-to-one as well as one-to-many online interaction,” explained Matthew Achak, EVP and Managing Partner. “As such, we have positioned First Call Resolution to be the leader at handling the unique aspects of supporting these newer channels of communication.”
Added John Stadter, President and Managing Partner, “Whether it’s handling a phone call, email or web chat, or managing a corporate Facebook™ site or even Twitter™ feed, our clients expect FCR to consistently be at the forefront of understanding as well as managing each and every conduit of customer communications exactly as they would internally, supporting the process as an extension of their company.”
Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries. Supporting over 50 clients with more than 500 employees, FCR maintains 2 contact centers in southern Oregon, with a 3rd center slated to open in 2011.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. To learn more about First Call Resolution, visit www.1callres.com or call us at 541-229-7956.