FCR

First Call Announces Partnership with Oregon’s JOBS Plus Program

ROSEBURG, OR – January 14, 2009

First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center services and businesses process solutions to the wireless, telecom, internet, health care, finance, travel, high tech, transportation, insurance and other industries, announced today their partnership with the state of Oregon’s JOBS Plus welfare-to-work employment program.

JOBS provides “up front” assessments for people on welfare through local Oregon DHS (Department of Human Services) offices, helping to determine their employment needs and skill sets, eventually helping them become fully self sufficient and full time employed. Often, this help allows families to become self-supporting so they will not require any help from the Temporary Assistance for Needy Families (TANF) cash benefit program.

One segment of the JOBS Program, known as JOBS Plus, works with people on TANF in limited-duration training positions with private employers such as First Call Resolution, eventually working towards full time employment with the company.

“We are truly excited to be able to help individuals in our local community, both refining their employable skill sets and working towards full time employment in the private sector”, explained Matthew Achak, Managing Partner of First Call Resolution. “We feel it is the responsibility of any company to not only strive to be successful as a business in general, but to give back and strengthen the community with whom they are involved. It is our opinion that this in turn helps support the organization through their ongoing growth.”

First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 170 clients with more than 300 employees, First Call Resolution is building a new breed of high-quality, creative-focused live agent contact center and business process solution provider to fit any and all outsourcing needs and requirements. To learn more about First Call, visit www.1callres.com.