ROSEBURG, OR, March 18, 2014
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries, announced today that the company has decided to expand its Coos Bay call center to accommodate over 300 total agents.
“It’s a great time to be at FCR,” said Matthew Achak, Co-Founder and Chief Revenue Officer of First Call Resolution. “Due to our incredible growth we began a search back in January for the location of our 6th contact center. After looking at numerous Oregon town and site locations, we have decided to instead expand our Coos Bay center. It’s an exceptional site and we believe a perfect candidate for expansion.”
“With this expansion, and including the additional seats we are adding in Grants Pass, we will be able to grow another 40% before we need to add an additional site.” added John Stadter, Co-Founder and President of FCR. “Hopefully that will see us through this year and into 2015 but who knows.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 60 clients with almost 800 employees, FCR maintains 5 contact centers across Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected and disruptive outsourcing provider in the industry.
To learn more, visit us at www.firstcallres.com or contact us at 541-957-8654.