ROSEBURG, OR – June 4, 2013
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the hiring of Tim Galarza as the new Manager of Business Analysis.
Katheryn Carnahan, VP of Operations, stated, “I am excited about this position because it takes FCR to that next level of Operations; similar to what Aaron Grusi is doing with Training.” She also added, “Tim has many years of call center experience including quality, training, workforce planning (scheduling), and business analysis. He will be working on improving our reporting and process to run more smoothly and, hopefully, improve our tools well enough to free up some of our managers and supervisors time for focus more on our clients and developing our people. He’ll be looking at our program metrics and make recommendations on how we can get better.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with more than 700 employees, FCR maintains 4 contact centers throughout southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.