ROSEBURG, OR – March 25, 2013
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the hiring of Joe Goedereis as the new Director of the Roseburg Call Center.
“We are extremely excited about having Joe onboard,” said John Stadter, President “He brings extensive operational and management experience as well as a great work ethic to First Call, and we look forward to his contribution to the Roseburg team.”
Added Katheryn Carnahan, VP of Operations, “Joe’s track record is impressive within the call center industry, He will be an outstanding asset to an already strong operations team. With his contribution, we will continue to provide a unique, collaborative approach to our Client Partnerships with unparalleled customer satisfaction results.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains 4 contact centers throughout southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.