ROSEBURG, OR – April 10, 2013
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the hiring of Aaron Grusi as the new Manager of Training and Quality.
“This is an important step for First Call Resolution and we are excited to have him on board”, said John Stadter, President of First Call Resolution. “The hiring of Aaron Grusi brings an added level of robustness to our already strong Quality Assurance and Training infrastructure.”
Added Katheryn Carnahan, VP of Operations, “Aaron has over 13 years experience in the call center industry, most recently from US Cellular. He has a passion for leadership development and creating an outstanding customer experience. We believe his skill set will be welcome addition to our management team and look forward to having him on board.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains 4 contact centers throughout southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.