ROSEBURG, OR – October 1, 2009
First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center and businesses process solutions to the wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the hiring of Katheryn Carnahan for the position of Director of Shared Services for Roseburg, as well as Steve Eckles for the position of Sales Program Manager.
“We are extremely excited about having both Katheryn and Steve onboard and we look forward to integrating their ideas and experience throughout the company,” said Matthew Achak, EVP and Managing Partner. “Both Katheryn and Steve are experienced veterans. First Call believes that their hiring really serves notice about our focus towards quality control and process improvement. We believe that our clients will reap immediate gains from their capabilities and skill sets.”
Mr. Eckles comes to FCR with over 10 years of high level sales management experience. Most recently his positions included Sales Manager at P&L Specialties in Santa Rosa, CA and prior to that Sales Manager for AWS in Windsor, CA.
Ms. Carnahan has 19 years of experience in call center operations. Most recently, she was the Director of Customer Service for CD Baby. Prior to that, she had worked in high level call center and operational management positions for US Cellular as well as Starbucks Coffee Company.
First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 170 clients with more than 300 employees, First Call Resolution is building a new breed of high-quality, creative-focused live agent contact center and business process solution provider to fit any and all outsourcing needs and requirements. To learn more about First Call Resolution, visit www.1callres.com.