First Call Resolution Announces Promotion of Katheryn Carnahan

ROSEBURG, OR – January 21, 2010

First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center and businesses process solutions to the wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the promotion of Katheryn Carnahan to Senior Director of Operations. She will report directly to the President of First Call, John Stadter.

“We are proud to make this announcement official,” said Matthew Achak, EVP and Managing Partner. “We look forward to having her on the team for many years to come.”

Added John Stadter, President and Managing Partner of First Call Resolution, “We believe that Katheryn is an integral part of the ongoing success of First Call and has shown even in her short time with the company all of the attributes of a highly successful leader.” Continued Stadter, “She will be responsible for managing both Roseburg and Grants Pass contact centers and continuing our focus of delivering world class customer service out of both facilities.”

Ms. Carnahan has over 19 years of experience in call center operations. Prior to First Call Resolution, she was the Director of Customer Service for CD Baby. Before that, she had worked in high level call center and operational management positions for US Cellular as well as Starbucks Coffee Company.

First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 170 clients with more than 400 employees, First Call Resolution is building a new breed of high-quality, creative-focused live agent contact center and business process solution provider to fit any and all outsourcing needs and requirements. To learn more about First Call Resolution, visit www.1callres.com.