First Call Resolution Announces Promotion of Katheryn Carnahan

ROSEBURG, OR, September 22, 2011

First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center and businesses process solutions to the e-commerce, wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the promotion of Katheryn Carnahan to VP of Operations.

“It is with great pride that we make this announcement official”, said Matthew Achak, CMO and Managing Partner. “In working alongside Katheryn for the past few years, I have come to greatly appreciate her professionalism, business-savvy, attention to detail and ability to build successful solutions across diverse industries. We are excited to make her promotion official and look forward to having her continuing leadership drive this organization.”

Added John Stadter, President and Managing Partner of First Call Resolution, “Since joining the company she has consistently demonstrated that she is in tune with our company values. She is willing to do what it takes for the good of the company, the good of our employees and the good of our clients.”

First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 50 clients with more than 500 employees across 3 contact centers, First Call Resolution is building a new breed of high-quality, creative-focused live agent contact center and business process solution provider to fit any and all outsourcing needs and requirements.

To learn more about First Call Resolution, visit www.1callres.com