First Call Resolution Announces Promotion of Mel Johnson

ROSEBURG, OR – August 22, 2012

First Call Resolution, a premier provider of live agent call center and businesses process outsourcing solutions to the social media, wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the promotion of Mel Johnson to Program Director. She will report directly to FCR’s VP of Operations, Katheryn Carnahan.

“We are proud to make this announcement official,” said Matthew Achak, EVP and Managing Partner. “Mel has been an important component of First Call Resolution for many years now. It has been exciting to observe her continual growth professionally within FCR. She is a highly valued member of the team and we felt it was time to move her into a role of even more importance within our organization.”

Added Katheryn Carnahan, FCR’s VP of Operations, “Mel is an integral part of the ongoing success of First Call Resolution. Her passion and commitment to her team members and clients are on display each and every day. Thanks to colleagues such as Ms. Johnson, FCR has become the most respected outsourcing provider in the industry. We are proud to make this announcement official and look forward to having her on board for many years to come.”

Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 600 employees, FCR maintains 4 contact centers in southern Oregon.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.

To learn more, visit us at www.1callres.com or contact us at 541-957-8654