ROSEBURG OR – January 1, 2014
First Call Resolution, a premier provider of live agent call center and businesses process outsourcing solutions to the social media, wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced last month the promotions of both Mike Rice and Aaron Grusi. Mike Rice, the Site Director in Coos Bay, is being promoted to Director of the Veneta Call Center and Aaron Grusi, former Training & Quality Manager, will be promoted to Director of the Coos Bay Center.
The Veneta site will open in mid-January and Mike will spearhead its connection to the Veneta / Eugene Community and help the center grow. “We expect the Veneta center to eventually be at around 300 people. Congratulation to Mike – he has done an outstanding job making FCR a destination employer in Coos Bay and leading a culture of excellence there with his colleagues. We look forward to him doing the same in Veneta,” Katheryn Carnahan, Senior VP, shared.
“The foundation of First Call Resolution continues to be its focus on finding, retaining and promoting A players,” Matthew Achak, Chief Revenue Officer, added. “Both Mike and Aaron have proven to be truly adept leaders during their time at FCR and we couldn’t be prouder to see both of them move into their new roles.”
Aaron started with FCR as the Training & Quality Manager and recently transitioned to Program Manager in the Roseburg center. Aaron has over 15 years of call center & customer service experience. He is extremely focused on developing his teams and doing excellent work for our customers. Aaron and Mike will be working closely together over the next 6 weeks to ensure a smooth transition.
John Stadter, FCR President, commented, “It is very gratifying that the company continues to grow and is able to provide opportunities for our colleagues to grow as well. Mike and Aaron have demonstrated that they share our vision and are capable of providing the leadership in their respective centers that will assure the success of our clients, colleagues and the company.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 800 employees, FCR maintains 5 contact centers in southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.