COOS BAY, OR, November 27, 2012
First Call Resolution, a premier provider of live agent call center and businesses process outsourcing solutions to the social media, wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today the promotion of Mike Rice to Director of Coos Bay Call Center. Mike will report directly to FCR’s VP of Operations, Katheryn Carnahan.
“It is with great satisfaction that we make this announcement,” said John Stadter, President of First Call Resolution “Mike has been an outstanding contributor to the success of First Call Resolution. He has excelled both at managing multiple programs in the Roseburg center as well as managing FCR’s Coos Bay site. Mike is a highly respected colleague inside our organization and we felt it was time to move him into a role of even more significance as the Director of our Coos Bay center.”
“We couldn’t be prouder of Mike,” added Katheryn Carnahan, FCR’s VP of Operations. “Mike’s commitment to FCR, his fellow colleagues and our clients is on display each and every day. Thanks to colleagues such as Mike, FCR has become the most respected outsourcing provider in the industry. We look forward to having him on board for a long time.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains 4 contact centers in southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.
To learn more, visit us at www.1callres.com or contact us at 541-957-8654