First Call Resolution Announces Richard Vance as IS Manager

ROSEBURG, OR – May 2, 2011

First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions to the prepaid, wireless, telecom, internet, health care, medical, merchant services, financial, travel, high tech, transportation, insurance and consumer products industries, announced today the hiring of Richard Vance as IS Manager.

“We are proud to make this announcement official,” said Matthew Achak, EVP and Managing Partner. “As IS Manager, Richard brings to FCR a wealth of experience in the information services arena.”

Mr. Vance comes to FCR with over 10 years of systems development experience, including developing database, j2ee, ERP, and datawarehousing solutions for Xactware, Sharp Analytics, and CrimeReports.com. Prior to that, he worked as an auditor for Ernst & Young in Seattle, WA. Mr. Vance graduated summa cum laude from BYU’s top-ranked masters of accountancy program and did further doctoral studies in information systems at the University of Minnesota. He has also taught programming, business, and math classes at the university, high school, and middle school level.

“We are excited to have Richard on board,” said John Stadter, President and Managing Partner, First Call Resolution, “and we look forward to him bringing new ideas to the table in our IS department.”

Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 500 employees, FCR maintains 3 contact centers in southern Oregon and a regional sales office in Seattle, WA.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. To learn more about First Call Resolution, visit www.1callres.com or contact Matthew Achak at 541-229-7956.