ROSEBURG, OR – JULY 16, 2013
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced on Thursday the promotion of Tim Galarza, from Business Analyst to Director of Strategic Planning.
As the Director of Strategic Planning, Tim will oversee all planning and forecasting for Operations including Workforce Management, capacity planning, business analysis, and will work closely with IT on future reporting requirements.
“This is an important stage in the growth of FCR,” added Katheryn Carnahan, FCR’s VP of Operations. “With the anticipation of our fifth site and the addition of new clients, promoting Tim sets us up for success in the future.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees.
FCR maintains 4 contact centers throughout southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.