ROSEBURG, OR – JUNE 17, 2013
First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today that they are continuing construction and remodel on their administrative offices building.
This newest location, which houses the executive leadership team as well as a small team of additional support agents, is being remodeled to fit the needs of the ever growing company. The remodel will add extra bathrooms, extend the lunch room area as well as add more works space for the leadership team and production space for the agents.
Katheryn Carnahan, VP of Operations commented, “We’re so excited because the renovations will give us additional capacity to take on new clients as well as give our existing clients room for growth.” It’s estimated that the project should be completed in one month’s time.
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains 4 contact centers throughout southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.