ROSEBURG, OR – September 27, 2013
First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions to the prepaid, wireless, telecom, internet, health care, medical, merchant services, financial, travel, high tech, transportation, insurance and consumer products industries, is pleased to announce that it has been recognized as a Top Workplace by The Oregonian in 2013, for the second consecutive year.
The Oregonian’s Top Workplaces project conducts an annual search for the best workplaces in the state of Oregon through extensive surveys of each business’s own employees.
Last year FCR was ranked in the Mid-size company category, this year it was considered for the Large-size category, ranking number 7 out of the hundreds of companies in Oregon that were surveyed. This is the second year consecutive year that FCR not only received an award but was voted in the Top Ten.
John Stadter, FCR’s President said “It is very gratifying that for the second year in a row our colleagues have recognized our efforts to maintain a positive and engaged work environment. It is especially rewarding to be the only call center to achieve this recognition.”
“We are honored and humbled by this award”, said Matthew Achak, First Call’s Chief Revenue Officer. “Our goal has always been about building an environment that fosters and incents true excellence in the workplace. We couldn’t be more proud of the fact that it was our employees who nominated us for a 2013 Oregon Top Workplace Award.”
Katheryn Carnahan, Senior Vice President added, “We strive to create an atmosphere of respect, where all of our colleagues feel valued and appreciated. We also try to minimize the us / them of mentality of management that you sometimes find in places. It sounds like we are on the right track. Thank you to all our colleagues for making this a great place to work!”
Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 700 employees, FCR maintains 4 contact centers in southern Oregon and a regional sales office in Seattle, WA.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. To learn more about First Call Resolution, visit www.firstcallres.com or contact Matthew Achak at 206-954-6598.