ROSEBURG, OR – March 1, 2013
First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center and businesses process solutions to the wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, announced today a renewed company focus towards utilizing social media as an external facing customer support channel.
“Utilizing social media allows our clients to provide anything from proactive customer facing support, to pushing out new product / service offerings, even to preventing potential negative interactions from going viral on the internet,” explained Matthew Achak, Managing Partner.
“We find that the following channels are the ones most frequently utilized”, continued Mr. Achak.
- Social Networks (Facebook)
- RSS Feeds
- Microblogs (Twitter)
- Videos (Youtube)
- Wikis (Wikipedia)
We are truly excited about the potential for Social Media to be a game changer in the customer support experience and are committed to First Call being a leader in the field.”
Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 50 clients with over 900 employees, FCR maintains 4 contact centers throughout southern Oregon.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry.