ROSEBURG, OR – July 24, 2009
First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center and businesses process solutions to the wireless, telecom, internet, health care, medical, merchant services, finance, travel, high tech, transportation, insurance and other industries, today officially announced the location as well as targeted grand opening date of their newest Oregon call center, Grants Pass.
“After much due diligence throughout the state of Oregon, we believe we have chosen wisely in deciding to open our newest contact center in Grants Pass,” said Matthew Achak, EVP and Managing Partner. “And as of right now, our goal is to be up and running in early to mid-October of this year.”
Added John Stadter, President and Managing Partner of First Call Resolution, “There are many benefits of First Call expanding into Grants Pass, such as proximity to Roseburg, quality of local labor, strong telecom infrastructure, as well as forward thinking business leaders interested in building a true partnership with First Call Resolution. We anticipate plans to hire between 40 and 50 employees in early October, and then open the center this fall after they are trained.”
Mr. Stadter continued, “Assuming our current growth, we expect to be at 100 employees within a year, and 250 once we have reached full capacity.”
First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 170 clients with more than 300 employees, First Call Resolution is building a new breed of high-quality, creative-focused live agent contact center and business process solution provider to fit any and all outsourcing needs and requirements. To learn more about First Call Resolution, visit www.1callres.com.