First Call Resolution Unveils Veneta Contact Center

ROSEBURG, OR,  January 15, 2014

First Call Resolution, the premier provider of outsourced live agent contact center and businesses process solutions to the prepaid, wireless, telecom, internet, health care, medical, e-commerce, financial, travel, high tech, transportation, insurance and consumer products industries, officially opened their Veneta contact center location today.

“We are excited about finally opening our 5th contact center in Veneta,” said Matthew Achak, Co-Founder and Chief Revenue Officer. “FCR believes that Veneta represents yet another exceptional location for our continued growth. We are excited to be a part of this wonderful community and look forward to eventually filling up the facility later this year with exciting new programs.

First Call Resolution estimates that once the complete center build-out has been completed, the Veneta location will eventually house over 300 agents at full capacity, providing a wide range of call center and business process outsourcing services.

Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 60 clients with almost 800 employees, FCR maintains 5 contact centers in southern Oregon and a regional sales office in Seattle, WA.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. To learn more about First Call Resolution, visit www.firstcallres.com or contact Matthew Achak at 541-229-7956.