FCR

FCR Announces Expansion into Community of Southfield, Michigan

The decision is part of the company’s plans to expand into more diverse communities where there is a need for more employment opportunities. EUGENE, Ore., October 2, 2020 – FCR, the premier provider of customer experience and business process solutions, announced it would expand its contact center operations into the community of Southfield, Michigan. The … Read more

FCR Announces Expansion into Michigan

The decision is part of the company’s pledge to strengthen its commitment to diversity, equity, and inclusion EUGENE, Ore., September 8, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would expand its contact center operations into Romulus, Michigan. The proposed expansion is part of FCR’s pledge … Read more

A Pivot to Work From Home and a Belief in the Small Town

The COVID-19 pandemic has not only changed the way we all live but also the way we do business. As soon as the pandemic’s early days restricted social gatherings, closed schools, and forced restaurants and other businesses to pivot to delivery and curbside pickup, the far-reaching impacts of pandemic were clear and immediate. But as … Read more

FCR Announces Stephanie Marshall As Director of New Butte Contact Center

FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has added Stephanie Marshall as the Director of its new contact center in Butte, Montana. “We are very pleased to have Stephanie join our team,” said Ruth McCullen, … Read more

FCR Narrows Search To Idaho For Newest Site Location

Media Contact:Joe GoedereisSocial Media & Marketing ManagerFCR541.673.2495joe.goedereis@gofcr.comwww.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has focused its search for their next contact center location to the state of Idaho. FCR is considering both the communities … Read more

FCR Narrows Search To Idaho For Newest Site Location

FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has focused its search for their next contact center location to the state of Idaho. FCR is considering both the communities of Pocatello and Idaho Falls, as well … Read more

FCR Announces Plans For Future European Expansion

FOR IMMEDIATE RELEASE EUGENE, OR – February 6, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it is in the initial planning and due diligence stage to expand its services to include a new contact center in Europe. The short list of countries FCR is … Read more

FCR Promotes Jennifer Clark to Vice President of Technology and Security

FOR IMMEDIATE RELEASE EUGENE, OR – January 12, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Jennifer Clark to the the position of Vice President of Technology and Security. Ms. Clark  joined FCR in October of 2016 as the Director of Information Technology. … Read more

FCR Promotes Jeremy Watkin to Director of Customer Experience

FOR IMMEDIATE RELEASE EUGENE, OR – September 25, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Jeremy Watkin to the the position of Director of Customer Experience. Mr. Watkin  joined FCR in July of 2015 as the Head of Quality. “I’m pleased to … Read more

FCR Promotes Ruth McCullen to VP of Operational Excellence

FOR IMMEDIATE RELEASE EUGENE, OR – August 17, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Ruth McCullen to the the position of Vice President of Operational Excellence. Ms. McCullen joined FCR in July of 2016 as the Director of Client Analytics. “Ruth … Read more