FOR IMMEDIATE RELEASE EUGENE, OR – February 6, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it is in the initial planning and due diligence stage to expand its services to include a new contact center in Europe. The short list of countries FCR is … Read more
FOR IMMEDIATE RELEASE EUGENE, OR – September 25, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Jeremy Watkin to the the position of Director of Customer Experience. Mr. Watkin joined FCR in July of 2015 as the Head of Quality. “I’m pleased to … Read more
FOR IMMEDIATE RELEASE EUGENE, OR – August 17, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Ruth McCullen to the the position of Vice President of Operational Excellence. Ms. McCullen joined FCR in July of 2016 as the Director of Client Analytics. “Ruth … Read more
FCR Case Study – Should You Build Or Outsource Your Customer Service Operations?
FOR IMMEDIATE RELEASE EUGENE, OR – June 8, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the opening of their newest contact center in Great Falls, Montana. The company recently hosted a ribbon cutting ceremony at the new site in downtown Great Falls on Monday evening, officiated … Read more
FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles
FOR IMMEDIATE RELEASE ROSEBURG, OR – May 12, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has assisted one of its clients, Crucial, in winning the LiveHelpNow Challenge for Best Customer Service for the months of December of 2015, and January and February of … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – March 16, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has assisted one of its clients, Jobvite, in winning one of the most coveted and prestigious customer service awards in the industry. Jobvite was recognized for the third … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – December 22, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today the promotion of Dan Welliver to the position of Senior Director. Mr. Welliver joined FCR in September of 2014 as the Site Director of FCR’s contact center in Grants Pass, … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – SEPTEMBER 21, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has once again been honored as a Top Workplace in Oregon for the year of 2015. This marks the fourth consecutive year the company has been recognized as … Read more
