cx Archives

FCR Broadens International Footprint in the Philippines and Mexico

November 19, 2021September 22, 2021 by SGAdminFCR

The company’s new international options are designed to enhance its robust domestic Customer Experience solutions. EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico. The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact … Read more

Hard Work

November 19, 2021February 7, 2020 by SGAdminFCR

The following is a true story. When I was in 5th grade, my mother decided the public school I was attending at the time was failing her four children. My parents eventually pulled us out and moved all of us across town to a private Catholic school, which they felt was a better fit from … Read more

Startup Growth in the Age of Disruption

November 22, 2021January 17, 2020 by SGAdminFCR

3 tips for scaling your hypergrowth business. Startups have reimagined what was once the status quo into something incredibly different by meeting today’s digital-first expectations. It’s an exciting time to shake up traditional markets. But first you must get there. Many startups are still in their infancy, yet they won’t be for long. These hypergrowth … Read more

FCR Broadens International Footprint in the Philippines and Mexico

Hard Work

Startup Growth in the Age of Disruption

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