EUGENE, Ore., April 28, 2022 – FCR, the premier provider of customer experience and business process solutions, announced the recent addition of Ryan Payne to its Human Capital team. Payne will serve as the Director of Leadership & Development, supporting FCR’s client-facing and operations training, focusing on company-wide talent management, career pathing, and the development … Read more
ROSEBURG, Ore., February 9, 2022 – FCR (First Call Resolution), the premier customer experience and business process solutions provider, announced that it is now offering a new suite of outsourced live agent digital support solutions customized for the cryptocurrency industry. “FCR has been the leader in supporting crypto firms for years. We see cryptocurrency as … Read more
FCR announced the recent addition of Rich Long to its Operations team. Long will serve as the Senior Director of Operations, supporting FCR’s Hypergrowth client portfolio and expanding the support and service offerings for the company’s largest clients.
The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would further expand into the state of North Carolina. The company will offer new career opportunities in the city … Read more
The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with Josephine County Public Health in Grants Pass, OR. FCR will provide contact center services to assist the public … Read more
The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move could bring hundreds of new Work from Home Customer Service jobs to the region. “We … Read more
COO Katheryn Carnahan To Retire After Leading FCR for 11 Years EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of COO Katheryn Carnahan to retire from the company at the end of 2020. Ms. … Read more
The Company Will Offer 200 New Work from Home Jobs in The Next Two Months EUGENE, Ore., June 2, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it will expand its operations to Helena, Montana, bringing hundreds of new jobs to the area. “As FCR continues to … Read more
Media Contact:Joe GoedereisSocial Media & Marketing ManagerFCR541.673.2495joe.goedereis@gofcr.comwww.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has focused its search for their next contact center location to the state of Idaho. FCR is considering both the communities … Read more
FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has focused its search for their next contact center location to the state of Idaho. FCR is considering both the communities of Pocatello and Idaho Falls, as well … Read more
