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FCR Promotes Jeremy Watkin to Director of Customer Experience

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FOR IMMEDIATE RELEASE EUGENE, OR – September 25, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Jeremy Watkin to the the position of Director of Customer Experience. Mr. Watkin  joined FCR in July of 2015 as the Head of Quality. “I’m pleased to … Read more

FCR Assists Crucial To Win LiveHelpNow Customer Service Challenge

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FOR IMMEDIATE RELEASE ROSEBURG, OR – May 12, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has assisted one of its clients, Crucial, in winning the LiveHelpNow Challenge for Best Customer Service for the months of December of 2015, and January and February of … Read more