FCR

FCR Introduces New Contact Center Leadership and Development Curriculum

FOR IMMEDIATE RELEASE ROSEBURG, OR – NOVEMBER 18, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has created and implemented a new leadership and development curriculum for its contact centers with a focus on coaching with compassion. The new training program was created by … Read more

FCR Announces COPC Training Coordinator Certification For Burns and Brannon

FOR IMMEDIATE RELEASE ROSEBURG, OR – MAY 8, 2015   FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that Site Director Krystina Burns and Program Manager Gordon Brannon have earned certification as COPC Registered Coordinator Trainers for Customer Service Providers. Burns and Brannon are both part of … Read more