Share this article: I have several books staring at me, begging to be read — one of which is Onward by Howard Schultz, Executive Chairman at Starbucks. It would still be staring at me had it not been for the...
Share this article: Being a trainer in the contact center is not for the feint of heart. They are responsible for creating and delivering information to new agents in a way that’s engaging and prepares them for the “real world”...
Share this article: Several months ago I watched Cooked, a documentary series by Michael Pollan on Netflix (highly recommend). In it he uses the four elements of earth, air, fire, and water to talk about the origins of food. In...
Share this article: Here’s a very common recipe for training in most organizations. Let me know if this looks familiar to you: 1 PowerPoint presentation chock full of the trainer’s speaking notes. Discard images and videos. 12 or so Employees...
Share this article: Guest Post By Adam Crouch | Sales Executive | FCR The Why This concept of the ‘why’ was first introduced to me in college. It was then re-introduced over and over again. The concept is so powerful that I...