Posts Tagged "adult learning"


What “Onward” by Howard Schultz Taught Me About Customer Experience

Share this article: I have several books staring at me, begging to be read — one of which is Onward by Howard Schultz, Executive Chairman at Starbucks. It would still be staring at me had it not been for the...
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Four Ways Trainers Can Beat Chronic Power Stress

Share this article: Being a trainer in the contact center is not for the feint of heart. They are responsible for creating and delivering information to new agents in a way that’s engaging and prepares them for the “real world”...
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Five (Free) Life Hacks to Stimulate Learning

Share this article: Several months ago I watched Cooked, a documentary series by Michael Pollan on Netflix (highly recommend). In it he uses the four elements of earth, air, fire, and water to talk about the origins of food. In...
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5 Instructional Design Tips to Boost Learning

Share this article: Here’s a very common recipe for training in most organizations. Let me know if this looks familiar to you: 1 PowerPoint presentation chock full of the trainer’s speaking notes. Discard images and videos. 12 or so Employees...
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The “Why” and The Learning Curve

Share this article: Guest Post By Adam Crouch | Sales Executive | FCR The Why This concept of the ‘why’ was first introduced to me in college. It was then re-introduced over and over again. The concept is so powerful that I...
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