Share this article: I have several books staring at me, begging to be read — one of which is Onward by Howard Schultz, Executive Chairman at Starbucks. It would still be staring at me had it not been for the...
Share this article: Being a trainer in the contact center is not for the feint of heart. They are responsible for creating and delivering information to new agents in a way that’s engaging and prepares them for the “real world”...
Share this article: Several months ago I watched Cooked, a documentary series by Michael Pollan on Netflix (highly recommend). In it he uses the four elements of earth, air, fire, and water to talk about the origins of food. In...
Share this article: Here’s a very common recipe for training in most organizations. Let me know if this looks familiar to you: 1 PowerPoint presentation chock full of the trainer’s speaking notes. Discard images and videos. 12 or so Employees...
Share this article: Guest Post By Adam Crouch | Sales Executive | FCR The Why This concept of the ‘why’ was first introduced to me in college. It was then re-introduced over and over again. The concept is so powerful that I...
FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.
All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740
2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408