Posts Tagged "book review"

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Customer Service Tip of the Week by Jeff Toister

Share this article: I’ve been a happy subscriber of the Customer Service Tip of the Week email distribution list for a couple years, reliably receiving a practical bit of customer service advice every Monday when I arrive to work. I...
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5 Quotes from Chip Bell’s Kaleidoscope

Share this article: Innovation is a term often reserved for the cool startup or the latest must have piece of technology. But how often do you hear it used to describe customer service? In his latest book, Kaleidoscope, Chip Bell...
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Reviewing The Service Culture Handbook by Jeff Toister

Share this article: It’s no secret if you’ve followed my blog for any length of time that I’m a huge fan of Jeff Toister. Following his first book, Service Failure, he’s become a leading voice when things don’t go right in customer service...
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