Posts Tagged "bots"


How Machine Learning Can Add Value to Customer Service Automation

Share this article: It wasn’t long ago that we hosted a webinar for our clients that focused on emerging messaging channels for customer service. The shiny new object in the room by far was SMS chatbots. This piqued the interest...
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Thoughts on Bots: Death By Automation

Share this article: I’ve been thinking a whole bunch about bots and automation lately. It is after all the golden egg that promises to automate customer service while both reducing costs and improving the customer experience. While the upside is...
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You, Machines, and the Future of Customer Service

Share this article: As Bob Dylan once said, or sung, “The times they are a changin’”. This most certainly applies to customer service and the way companies deliver it. While phone has been the predominant channel for supporting customers, other...
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