Posts Tagged "business"

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FCR Broadens International Footprint in the Philippines and Mexico

09/22/2021
Share this article: The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.   EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and...
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FCR Announces Expansion to Wyoming

Share this article: The Company Will Offer New Work from Home Jobs in 2020. EUGENE, Ore., October 14, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would expand its operations to Casper,...
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FCR Announces Expansion into Community of Southfield, Michigan

Share this article: The decision is part of the company’s plans to expand into more diverse communities where there is a need for more employment opportunities. EUGENE, Ore., October 2, 2020 – FCR, the premier provider of customer experience and...
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FCR Announces Expansion into Michigan

Share this article: The decision is part of the company’s pledge to strengthen its commitment to diversity, equity, and inclusion EUGENE, Ore., September 8, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that...
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FCR Announces Expansion to Idaho Falls, Idaho

Share this article: The Company Will Offer 300+ New Work from Home Jobs in 2020 EUGENE, Ore., August 5, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would expand its operations...
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5 Ways Support Teams Use Slack to Improve Communication

Share this article: Slack has taken the world of communication by storm and seems to be doing a good job of slimming down the inboxes of many professionals. A quick internal poll finds that 60% of our programs at FCR...
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When it's cold outside, the service from your HVAC repair technician shouldn't be.

A Tale of Two HVAC Repair Experiences — Part 1

01/10/2018
Share this article: When it’s cold outside, the service from your HVAC repair technician shouldn’t be. It was during the first frost of the year with the temperature hovering right around thirty degrees that I realized I had a problem....
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The CSAT Conundrum: Making Customers Happy vs. Limiting Concessions

Share this article: In a previous role, I remember when we switched our sign up from an opt-in model to opt-out. This change led to many calls from surprised customers, sometimes months down the road, who didn’t realize we were...
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Evolution of the Business Self

Share this article: Can business and philosophy coexist? I would argue that both are intertwined because the better you know yourself, the better you are positioned to set yourself up for success. When you are starting out in your field,...
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Reviewing The Service Culture Handbook by Jeff Toister

Share this article: It’s no secret if you’ve followed my blog for any length of time that I’m a huge fan of Jeff Toister. Following his first book, Service Failure, he’s become a leading voice when things don’t go right in customer service...
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