Posts Tagged "call center"

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FCR Announces Stephanie Marshall As Director of New Butte Contact Center

Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions,...
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FCR Narrows Search To Idaho For Newest Site Location

Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions,...
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FCR Explores Future Expansion Options

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – March 27, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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FCR Announces Plans For Future European Expansion

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – February 6, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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FCR Solutions Spotlight – Innovations to Eliminate Annoying Hold Music

Share this article: While the telephone has certainly lost some of its market share to other support channels like email, chat, social, text, and others, it still has a place in the customer support experience. Maybe not for all companies...
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FCR Promotes Jennifer Clark to Vice President of Technology and Security

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – January 12, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion…

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Quality Scores: Are They Really Necessary?

Share this article: Pretty much every contact center on the planet has some sort of a quality assurance process — or so I learned when I contracted with an outsourcer a half dozen years ago. Since going to work for...
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Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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What You Call Your Customers Is Important

Share this article: Since writing an article a little more than three months ago about questions to ask when designing a quality program, I’ve come to realize that I missed one. It started out as a footnote at the end...
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5 Quotes from Chip Bell’s Kaleidoscope

Share this article: Innovation is a term often reserved for the cool startup or the latest must have piece of technology. But how often do you hear it used to describe customer service? In his latest book, Kaleidoscope, Chip Bell...
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