Posts Tagged "call center"


Customer Service in Any Language

Share this article: For many US-based customer service teams, offering support in other languages besides English is a challenge to staff effectively and can be cost prohibitive. For other companies, it may simply be an afterthought and not offering foreign...
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3 Tools to Better See What Your Customers See

Share this article: Have you ever interacted with a customer and tried, only using your words, to guide them through an issue? All the while in the back of your mind you’re desperately wishing you could drive to their office...
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Small Town USA

Share this article: “No I cannot forget where it is that I come from I cannot forget the people who love me Yeah, I can be myself here in this small town And people let me be just what I...
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Does “No Problem” Belong on the Stop Words List?

Share this article: I wrote an article several months ago discussing the concept of Stop Words. These are words that we should stop saying in customer service and there are other, more positive words and phrases we should use in...
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FCR Opens Great Falls, Montana Contact Center

Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* FOR IMMEDIATE RELEASE EUGENE, OR – June 8, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions,...
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Why I Fired My Bank and Chose a New One

Share this article: I’ve had an on again, off again sort of relationship with my bank over the past 15 or so years. For the typical day to day stuff they’ve been good. The moment something goes wrong, however, I’ve...
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Defining Customer Success

Share this article: FCR is pleased to welcome Jim Jones, founder and CEO of Voyant Consulting, as a guest author to our site. Voyant is a Chicago-based firm that helps clients improve customer loyalty by improving their Customer Service organizations....
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FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology…

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7 More Technologies To Jumpstart Your Customer Service

Share this article: At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better....
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8 Benefits of Using Self-Help Powered By AI

Share this article: In the past, we’ve shared about some of the benefits of self-help to organizations and looked at the exciting new technologies that are harnessing the power of artificial intelligence and machine learning. I’m pleased to announce that...
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