Posts Tagged "coaching"


5 Coaching Techniques That Will Move the Needle

Share this article: This article was originally published on the ICMI blog on June 13, 2018. Click here to read the original. While I’ve certainly had my share of coaching conversations in my career while working to help contact center...
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Calming the Quit Reflex With Coaching

Share this article: On this recent Father’s Day, my wife gave me a free pass to head to the mountains for a few hours to go fishing. I got all my fly fishing gear loaded in the car, including my...
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From Frontline Customer Service to Leadership

Share this article: By Jeremy Watkin & Sheri Kendall-duPont | Originally published on January 13, 2016 This article was originally written as a guest on the ICMI website. The original article can be found here. Thank you to ICMI for having us as guest writers on your website. When...
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Coaching With Compassion Drives Performance

Share this article: Original photo by Matt Weibo, used with permission via CC License; edited by Joe Goedereis. It’s an age old story in contact centers. We coach individuals when metrics aren’t met or customer service interactions are below standard....
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FCR Introduces New Contact Center Leadership and Development Curriculum

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 FOR IMMEDIATE RELEASE ROSEBURG, OR – NOVEMBER 18, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it…

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