Posts Tagged "collaboration"


5 Ways Support Teams Use Slack to Improve Communication

Share this article: Slack has taken the world of communication by storm and seems to be doing a good job of slimming down the inboxes of many professionals. A quick internal poll finds that 60% of our programs at FCR...
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Don’t Lose That Sense of Customer Service Wonder

Share this article: I was in one of our contact centers the other day and had the opportunity to sit next to one of my awesome colleagues, Nicole. I listened in as she worked with a couple customers on the...
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An Easy Exercise to Build Customer Experience Thinking

Share this article: I was sitting in a meeting with one of our program managers recently and she shared an exercise she regularly does with her team. I thought it was so good that I wrote it down and told...
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On Collaboration

  What better word than collaboration to describe the environment we want at FCR.  Its fundamental definition is about working together to achieve a common goal.  It is a word that embodies both Colleague and Community. As you know, we…

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