Posts Tagged "communication"
FCR Broadens International Footprint in the Philippines and Mexico
Share this article: The company’s new international options are designed to enhance its robust domestic Customer Experience solutions. EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and...
Read More FCR Announces Further Expansion into North Carolina
Share this article: The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would...
Read More FCR Announces Partnership with Josephine County Public Health
Share this article: The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with...
Read More FCR Announces New Expansion To North Carolina.
Share this article: The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move...
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5 Ways Support Teams Use Slack to Improve Communication
Share this article: Slack has taken the world of communication by storm and seems to be doing a good job of slimming down the inboxes of many professionals. A quick internal poll finds that 60% of our programs at FCR...
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Emotional Intelligence Insights From Happy Gilmore
Share this article: One of my favorite movies is Happy Gilmore. Happy, played by Adam Sandler is known for his temper. He’s so quick to beat up a heckler (or get beaten up in the case of Bob Barker) and...
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Anything Else? or What Else?
Share this article: Some of my favorite restaurants are places like Chipotle, MOD Pizza, and Jersey Mike’s where I as the customer have ultimate control over what’s included in my food order. On many occasions at these places I’m at...
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More Like Guidelines Than Actual Rules
Share this article: I love the scene in Pirates of the Caribbean: The Curse of the Black Pearl, where Elizabeth Swan, played by Keira Knightley negotiates with Captain Barbosa, played by Geoffrey Rush to give them a gold medallion in...
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Customer Service in Any Language
Share this article: For many US-based customer service teams, offering support in other languages besides English is a challenge to staff effectively and can be cost prohibitive. For other companies, it may simply be an afterthought and not offering foreign...
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6 Steps for Turning Around Upset Customers
Share this article: When I was at Phone.com, shortly after implementing our first customer satisfaction survey, we established early on that we were going to respond to any customers who were dissatisfied with our service. In fact, this was something...
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