Posts Tagged "contact center"

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FCR Announces Partnership with Josephine County Public Health

Share this article: The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with...
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FCR Announces New Expansion To North Carolina.

Share this article: The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move...
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FCR Selects Matt Trebb as New Group Vice President

Share this article: COO Katheryn Carnahan To Retire After Leading FCR for 11 Years  EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of...
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FCR Announces Expansion to Wyoming

Share this article: The Company Will Offer New Work from Home Jobs in 2020. EUGENE, Ore., October 14, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would expand its operations to Casper,...
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FCR Announces Expansion into Community of Southfield, Michigan

Share this article: The decision is part of the company’s plans to expand into more diverse communities where there is a need for more employment opportunities. EUGENE, Ore., October 2, 2020 – FCR, the premier provider of customer experience and...
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FCR Announces Expansion into Michigan

Share this article: The decision is part of the company’s pledge to strengthen its commitment to diversity, equity, and inclusion EUGENE, Ore., September 8, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that...
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A Pivot to Work From Home and a Belief in the Small Town

Share this article: The COVID-19 global pandemic has not only changed the way we all live but also the way we do business. Most of us have seen examples of this on the nightly news. Social gatherings are restricted, and...
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Bringing Opportunities To Our Colleagues and Communities

Share this article: I’ve always felt it was possible to be successful financially yet still do good in this world in the process. The two are not mutually exclusive nor should they be. Much of the challenge is setting aside...
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FCR Solutions Spotlight: 5 Emerging Technology Systems and Updates from Q2

Share this article: Looking back on quarter two, the nonstop movement in the contact center technology space continues. My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance...
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Setting the Record Straight on CSAT, NPS, and CES

Share this article: Did you get a chance to read the article in the Wall Street Journal titled “The Dubious Management Fad Sweeping Corporate America?” To summarize, the author of the article listened to earnings calls for 50 S&P 500...
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