Posts Tagged "customer effort score"

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6 Notes from SDX 2018

Share this article: As a semi-active participant in the Support Driven Slack community I was thrilled to spend a day at the recent SDX conference in Portland. In comparison to last year’s event, they took a nice step forward with...
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CSAT, NPS, or CES. Which Survey Is Right For You?

In the words of Mugatu (Will Ferrell) from the movie Zoolander, the customer experience is so hot right now.  In a world where customers have more places than ever to take their business, and thanks to social media, a louder…

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