Posts Tagged "customer effort score"

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Setting the Record Straight on CSAT, NPS, and CES

Share this article: Did you get a chance to read the article in the Wall Street Journal titled “The Dubious Management Fad Sweeping Corporate America?” To summarize, the author of the article listened to earnings calls for 50 S&P 500...
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6 Notes from SDX 2018

Share this article: As a semi-active participant in the Support Driven Slack community I was thrilled to spend a day at the recent SDX conference in Portland. In comparison to last year’s event, they took a nice step forward with...
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CSAT, NPS, or CES. Which Survey Is Right For You?

In the words of Mugatu (Will Ferrell) from the movie Zoolander, the customer experience is so hot right now.  In a world where customers have more places than ever to take their business, and thanks to social media, a louder…

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