Posts Tagged "Customer Service"

work-from-home-agent

A Pivot to Work From Home and a Belief in the Small Town

Share this article: The COVID-19 global pandemic has not only changed the way we all live but also the way we do business. Most of us have seen examples of this on the nightly news. Social gatherings are restricted, and...
Read More

Oregon-based FCR Protects Jobs, Employee Health, and Local Communities By Transforming Itself

Share this article: EUGENE, Ore., March 24th, 2020  – While the global Coronavirus pandemic continues to spread across the globe, threatening lives and the economy in its wake, one Oregon-based company is doing all it can to protect the health...
Read More

Hard Work

02/07/2020
Share this article: The following is a true story. When I was in 5th grade, my mother decided the public school I was attending at the time was failing her four children. My parents eventually pulled us out and moved...
Read More
startup-plan

Startup Growth in the Age of Disruption

Share this article: Perspectives    |      CX Strategy     |    By Matthew Achak, President, FCR 3 tips for scaling your hypergrowth business.  Startups have reimagined what was once the status quo into something incredibly different by meeting today’s digital-first expectations. It’s an...
Read More

Bringing Opportunities To Our Colleagues and Communities

Share this article: I’ve always felt it was possible to be successful financially yet still do good in this world in the process. The two are not mutually exclusive nor should they be. Much of the challenge is setting aside...
Read More

Always Leave a Place Better Than You Found It

Share this article: A childhood memory is etched in my brain. After spending a couple weeks at a friend’s cabin, we spent several hours on the final day cleaning. By cleaning I mean emptying trash, dusting, sweeping, vacuuming, washing the...
Read More
quality_monitor

5 Considerations for Creating a Multi-Channel Quality Management Form

Share this article: This article was originally published on the MaestroQA blog on June 6, 2019. Click here to read the original post. If you had to choose, what would you say are the absolute most important items on your...
Read More

FCR Solutions Spotlight: 5 Emerging Technology Systems and Updates from Q2

Share this article: Looking back on quarter two, the nonstop movement in the contact center technology space continues. My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance...
Read More
confused

Setting the Record Straight on CSAT, NPS, and CES

Share this article: Did you get a chance to read the article in the Wall Street Journal titled “The Dubious Management Fad Sweeping Corporate America?” To summarize, the author of the article listened to earnings calls for 50 S&P 500...
Read More
bestpractice

6 Best Practices For Optimizing Zendesk

Share this article: One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. One tool we work with quite often is Zendesk, an omnichannel customer...
Read More