Posts Tagged "Customer Service"

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FCR Announces Expansion into Michigan

Share this article: The decision is part of the company’s pledge to strengthen its commitment to diversity, equity, and inclusion EUGENE, Ore., September 8, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that...
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FCR Announces Expansion to Idaho Falls, Idaho

Share this article: The Company Will Offer 300+ New Work from Home Jobs in 2020 EUGENE, Ore., August 5, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would expand its operations...
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A Pivot to Work From Home and a Belief in the Small Town

Share this article: The COVID-19 global pandemic has not only changed the way we all live but also the way we do business. Most of us have seen examples of this on the nightly news. Social gatherings are restricted, and...
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Oregon-based FCR Protects Jobs, Employee Health, and Local Communities By Transforming Itself

Share this article: EUGENE, Ore., March 24th, 2020  – While the global Coronavirus pandemic continues to spread across the globe, threatening lives and the economy in its wake, one Oregon-based company is doing all it can to protect the health...
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Hard Work

02/07/2020
Share this article: The following is a true story. When I was in 5th grade, my mother decided the public school I was attending at the time was failing her four children. My parents eventually pulled us out and moved...
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Startup Growth in the Age of Disruption

Share this article: Perspectives    |      CX Strategy     |    By Matthew Achak, President, FCR 3 tips for scaling your hypergrowth business.  Startups have reimagined what was once the status quo into something incredibly different by meeting today’s digital-first expectations. It’s an...
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Bringing Opportunities To Our Colleagues and Communities

Share this article: I’ve always felt it was possible to be successful financially yet still do good in this world in the process. The two are not mutually exclusive nor should they be. Much of the challenge is setting aside...
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Always Leave a Place Better Than You Found It

Share this article: A childhood memory is etched in my brain. After spending a couple weeks at a friend’s cabin, we spent several hours on the final day cleaning. By cleaning I mean emptying trash, dusting, sweeping, vacuuming, washing the...
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5 Considerations for Creating a Multi-Channel Quality Management Form

Share this article: This article was originally published on the MaestroQA blog on June 6, 2019. Click here to read the original post. If you had to choose, what would you say are the absolute most important items on your...
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FCR Solutions Spotlight: 5 Emerging Technology Systems and Updates from Q2

Share this article: Looking back on quarter two, the nonstop movement in the contact center technology space continues. My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance...
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