Posts Tagged "Customer Service"

books-facebook

Customer Service Inspiration from my Bookshelf

Share this article: This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Click here to read the original post. Can we all acknowledge that customer service is a hard job? Whether...
Read More
scaredy_catFB

5 Tips to Go From Scary to Scary Good Customer Service

Share this article: It’s Halloween, the season of scary, and it only makes sense to spend a little time talking about scary customer service experiences. In my past several years of blogging on the topic, I have both my good...
Read More
mentoring_FB

Unlocking the Past to Help in the Present

Share this article: I’m not one of those people you’ll ever hear utter the phrase, “Everything happens for a reason.” It’s a nice thought when we’re the recipient of a million bucks, or we just so happen to get a...
Read More
frazzled_FB

Holistically Approaching a Frazzled Customer Service Professional

Share this article: How committed are you to getting that deposit back when you purchase and consume a beverage in a recyclable container? I was committed enough to go to my local grocery store — that was before I realized...
Read More
priorites-fb

4 CX Actions for the Cash-strapped, Resource-limited Contact Center

Share this article: This article was originally published on the ICMI Blog on August 28, 2018. Click here to read the original post. Having worked in customer service for a couple SAAS (Software as a Service) startups throughout my career,...
Read More
jeremywatkin_LMS_FB

FCR Solutions Spotlight: 8 Essential Features for your Contact Center LMS

Share this article: When you picture customer service training, what key elements come to mind? Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading...
Read More
cstow_FB

Customer Service Tip of the Week by Jeff Toister

Share this article: I’ve been a happy subscriber of the Customer Service Tip of the Week email distribution list for a couple years, reliably receiving a practical bit of customer service advice every Monday when I arrive to work. I...
Read More
Supportchannels_FB

Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?

Share this article: This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. Click here to read the original post. I’ve found the topic of support channel mix to be an interesting...
Read More
beamazingTW

Book Review: Be Amazing or Go Home by Shep Hyken

Share this article: When I started blogging about my experiences in customer service several years ago, one of the first people I met was Shep Hyken. It didn’t take long for him to become one of my heroes in this...
Read More
southsisterFB2

Climbing the Mountain One Milestone at a Time

Share this article: Since moving to Oregon a few years ago, I’ve fallen in love with the Cascades, a mountain range with several awe inspiring volcanic peaks. I think of the likes of Mt Bachelor, Broken Top, Mt Jefferson, Mt...
Read More