Posts Tagged "customers service"

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Customer Service in Any Language

Share this article: For many US-based customer service teams, offering support in other languages besides English is a challenge to staff effectively and can be cost prohibitive. For other companies, it may simply be an afterthought and not offering foreign...
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How Machine Learning Can Add Value to Customer Service Automation

Share this article: It wasn’t long ago that we hosted a webinar for our clients that focused on emerging messaging channels for customer service. The shiny new object in the room by far was SMS chatbots. This piqued the interest...
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