Posts Tagged "cx"

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FCR Broadens International Footprint in the Philippines and Mexico

09/22/2021
Share this article: The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.   EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and...
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Hard Work

02/07/2020
Share this article: The following is a true story. When I was in 5th grade, my mother decided the public school I was attending at the time was failing her four children. My parents eventually pulled us out and moved...
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Startup Growth in the Age of Disruption

Share this article: Perspectives    |      CX Strategy     |    By Matthew Achak, President, FCR 3 tips for scaling your hypergrowth business.  Startups have reimagined what was once the status quo into something incredibly different by meeting today’s digital-first expectations. It’s an...
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4 CX Actions for the Cash-strapped, Resource-limited Contact Center

Share this article: This article was originally published on the ICMI Blog on August 28, 2018. Click here to read the original post. Having worked in customer service for a couple SAAS (Software as a Service) startups throughout my career,...
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Surveying the Omnichannel Landscape

Share this article: Omnichannel is a word that’s mentioned often in customer support circles and it’s fascinating to see what existing cloud-based platforms like Zendesk and Salesforce are doing to make this a reality. You may want to check out...
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Turn Your Contact Center Into a CX Lab

Share this article: This article was original published on CustomerThink as part of Jeremy’s regular advisor column on April 13, 2018. Click here to read the original. It’s not uncommon at FCR for one of our clients to reward a...
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