Posts Tagged "development"


5 Ways Accelerated Learning Can Improve New Hire Training

Share this article: This article originally appeared on the ICMI blog as a featured contributor column on February 15, 2018. Click here to read the original. You’ve just hired a full class of agents who carry with them the promise...
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Emotional Intelligence Insights From Happy Gilmore

Share this article: One of my favorite movies is Happy Gilmore. Happy, played by Adam Sandler is known for his temper. He’s so quick to beat up a heckler (or get beaten up in the case of Bob Barker) and...
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FCR Announces Promotion of Sheri Kendall-duPont to Manager of Colleague and Leadership Development

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* FOR IMMEDIATE RELEASE ROSEBURG, OR – JUNE 9, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the recent…

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